Nero Support

今天我们能为您做些什么？

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解决方案首页 Orders & Order Management

Payment & Billing

我该如何付款？
目前，我们为客户提供Nero Platinum Suite的1年许可证。 这意味着购买金额将在每个合同期开始时从您的银行帐户中扣除。 一年后需要新的付款。 
星期三, 13 三月, 2019 在 3:44 PM
我可以使用哪些付款方式？
购买Nero Platinum Suite时，您可以使用与一次性购买相同的付款方式即PayPal、信用卡、直接付款和即时银行转帐付款进行支付。 
星期三, 13 三月, 2019 在 3:37 PM
我已经收到了一个折扣代码。我如何使用它？
一旦您进入 "结账"，您将有机会在 "折扣代码 "栏中输入您的折扣代码。点击 "应用 "后，折扣码将被兑换。折扣码不能叠加使用，每个订单只能使用一个折扣码。
星期一, 14 九月, 2020 在 1:22 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket