Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Ordering Nero Products

How does the ordering process work?
Select your desired products. Add them to your shopping cart Click on "Check out". Enter your contact information and delivery address...
Fri, 20 May, 2022 at 1:27 PM
How do I pay?
Currently we offer our customers a 1-year license for the Nero Platinum Suite. This means that the purchase amount will be debited from your bank account at...
Thu, 7 Mar, 2019 at 2:34 PM
Which payment methods can I use?
When you purchase the Nero Platinum Suite, the same payment options are available to you as for a one-time purchase. You can pay via  PayPal credit ca...
Fri, 20 May, 2022 at 1:42 PM
How to change Payment Method?
You can pay via PayPal, credit card, direct debit, and instant bank transfer.  If you would like to change your payment method, you could open Nero Star...
Tue, 25 Feb, 2020 at 4:32 AM
I have received a discount code. How do I use it?
Once you entered the "Check Out" you will have the chance to enter your discount code in the empty "Discount Code" field. After clicking...
Thu, 7 Mar, 2019 at 2:36 PM
How to manage my order, subscription, invoice and payment details
If you need order support, to manage your order, subscription, invoice and payment details, please open this web page https://store.nero.com/myaccount/ and ...
Wed, 28 Apr, 2021 at 2:42 AM
How to Update My Bank Account Information
Order and payments information is supported by our partner 2Checkout. If you would like to change your bank account information, please send an email direct...
Wed, 28 Apr, 2021 at 2:45 AM
How long does the delivery usually take?
We ship our products directly from Germany. Depending on the destination country and the shipping method, delivery usually takes between 3 and 9 working day...
Thu, 7 Mar, 2019 at 2:36 PM
What should I do if the delivery is damaged or does not arrive?
If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: customercare@nero.com ...
Mon, 17 Feb, 2020 at 3:23 PM
I would like to return my article. What do I need to know?
If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, you can return it to us using the enclosed retu...
Thu, 12 Sep, 2019 at 9:31 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket