Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Solution home Solutions to general questions

Support & Service

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please  describe the steps you have done up until the problem occurred. Screenshots or photos of...
Fri, 14 Nov, 2025 at 11:23 AM
How to send NeroSupport.cab or other log files to Nero (feedback@nero.com)
These are some possibilities of how to reach Nero: Upload NeroSupport.cab to any cloud and share the link to us. Change to another email and send us the ...
Mon, 8 Aug, 2022 at 6:57 AM
Where to Get Business Solutions?
For business solution, e.g. companies, government and educational institutions and all other organizations, we provide volume license programs. Please g...
Fri, 21 Nov, 2025 at 5:19 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket