How to get help, unsubscribe and more
To help us get a better understanding of the problem, please describe the steps you have done up until the problem occurred. Screenshots or photos of...
Thu, 9 Nov, 2023 at 9:13 AM
These are some possibilities of how to reach Nero: Upload NeroSupport.cab to any cloud and share the link to us. Change to another email and send us the ...
Mon, 8 Aug, 2022 at 6:57 AM
By now Nero Support has received dozens of emails sent by customers from Outlook-email addresses. When Nero Support replies to these email addresses, the em...
Fri, 20 May, 2022 at 11:17 AM
For business solution, e.g. companies, government and educational institutions and all other organizations, we provide volume license programs. Please g...
Thu, 17 Dec, 2020 at 9:36 AM
Click on the following link to subscribe or unsubscribe from the newsletters: https://www.nero.com/eng/newsletter/ If you still get Nero email newslett...
Thu, 28 Sep, 2023 at 2:46 PM
For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...
Mon, 11 Mar, 2024 at 4:24 AM
Nero Start creates a desktop shortcut for itself on the first start. If you don't find a shortcut, follow the following steps: Click on your Window...
Fri, 20 May, 2022 at 11:33 AM
Steam is a 3rd party game and software sales platform of the company Valve. Usually you can get a refund for any digital product purchased within 14 days an...
Thu, 28 Sep, 2023 at 2:53 PM
Windows Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.
Mon, 24 Jun, 2019 at 4:01 PM
