Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

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How to unsubscribe from Nero Email Newsletters

Modified on: Thu, 28 Sep, 2023 at 2:46 PM

Click on the following link to subscribe or unsubscribe from the newsletters:

https://www.nero.com/eng/newsletter/

If you still get Nero email newsletters after you confirm unsubscribe in this website, please mention the problem when you send a support ticket.
Then our support will delete your email address from Newsletter subscription database manually.

You can open a new ticket here.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.