Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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How to send NeroSupport.cab or other log files to Nero ([email protected])

Modified on: Mon, 8 Aug, 2022 at 6:57 AM

These are some possibilities of how to reach Nero:

Upload NeroSupport.cab to any cloud and share the link to us.
Change to another email and send us the NeroSupport.cab file.
Note: Don't forget to include the email history to make us understand the problem in a new support ticket
Change the file extension of NeroSupport.cab to NeroSupport.txt as attachment.
Some email clients block the .cab file (e.g. Google Mail).

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.