Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Solutions with installation problems

What can I do if the Repair fails in Nero Start?
When the repair in Nero Start fails, please check if the situation on your computer is the same as the following. First check if the following folder ex...
Tue, 29 Jun, 2021 at 3:02 PM
I have ever used some tools to clean Nero software. Now Nero failed to install
When cleaning Nero software with third party tools (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.), such tools delete Nero program folders a...
Fri, 15 Nov, 2019 at 9:06 AM
Nero failed to install with message shows 'please install Windows 8.1 April 2014 Update' on my Windows 8.1
On Windows 8.1, Nero software requires some Windows updates. 1. Please open Control Panel->Windows update, install all Microsoft recommend update, resta...
Fri, 1 Nov, 2019 at 4:57 AM
Nero applications fail to run and saying some dlls(e.g. MSVCP140.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc) are missing
If below error message is shown, it indicates these files are missing from Microsoft Visual C++ Redistributable (x86) .  MSVCP140.DLL(or similar file name...
Fri, 1 Nov, 2019 at 4:58 AM
What Can I Do if Update in Nero Start Fails?
When you fail to install or update an application in Nero Start, you can try the following methods to solve it. Nero applications(e.g. Nero MediaHome, Nero...
Tue, 29 Jun, 2021 at 9:08 AM
Nero failed to install with message some folder is unavailable. The folder is where I installed old Nero version.
Maybe you have experienced installation failed because the directory is not available. The message may look like below:   This is because you used to have...
Thu, 21 Nov, 2019 at 6:12 AM
What can I do if Nero Start fails to install .NET Framework 4.7.2
If Nero Start fails to install Microsoft .NET Framework 4.7.2 in Update Center, you could try the following methods to solve it. Solution 1 Download .N...
Mon, 31 May, 2021 at 11:20 AM
Nero failed to install because Microsoft VC Redist 20XX installation fails
If you install Nero program and see the error 'The installation of Microsoft VC Redist 2015(x86) has failed', please follow below steps: 1. Open ...
Tue, 24 Nov, 2020 at 12:01 PM
Nero failed to install because the Windows user account includes a space between the words (e.g "C:\Users\John Smith\")
For some user's PC with Windows 10 OS installed, the windows log in user account with space or special characters may cause installation problems. ...
Wed, 20 Nov, 2019 at 9:58 AM
[Nero 2021] Nero installation fails with problem installing .Net Framework 4.5.2
Microsoft .Net 4.5.2 is the prerequisite of Nero software. It is included in Windows 10 system. However, on Windows 7, 8 or 8.1 system, it is not included a...
Wed, 21 Oct, 2020 at 8:33 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket