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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home Questions about Nero products

Hardware product FAQ

How to record music with Nero Recode Stick
1. Connect your CD player or LP player to Recode Stick. Then insert Recode Stick to USB port of your PC.  2. Check with your system Setting:&n...
Thu, 19 Aug, 2021 at 10:39 AM
How to use Nero Bluetooth Audio AUX-Adapter
Thank you for choosing Nero Bluetooth Audio AUX-Adapter. Please find the latest introduction in Nero website about this hardware: https://www.nero.com/...
Thu, 3 Dec, 2020 at 5:06 AM
How to use Recode Stick to Capture Videos
Connect the Recode Stick to your computer’s USB port. Attach the Recode Stick to your analog video source (e.g., VCR, camcorder). Turn on your analog vid...
Fri, 11 Apr, 2025 at 8:27 AM
How to record Video with Nero Recode Stick on Mac using QuickTime Player
You can use QuickTime Player on macOS to record video with your Nero Recode Stick. Follow these steps:  Step-by-Step Instructions Connect Your Devices P...
Fri, 11 Apr, 2025 at 9:28 AM
What should I do if the recorded video from Recode Stick has no sound?
Check microphone settings: Go to Settings > Sound on your computer. Under Input, select "Microphone (2- AV TO USB2.0)". Test the microphone...
Fri, 11 Apr, 2025 at 9:15 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket