Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Hardware product FAQ

How to record music with Nero Recode Stick
1. Connect your CD player or LP player to Recode Stick. Then insert Recode Stick to USB port of your PC.  2. Check with your system Setting:&n...
Thu, 19 Aug, 2021 at 10:39 AM
How to use Nero Bluetooth Audio AUX-Adapter
Thank you for choosing Nero Bluetooth Audio AUX-Adapter. Please find the latest introduction in Nero website about this hardware:
Thu, 3 Dec, 2020 at 5:06 AM
How does the ordering process work?
Select your desired products and add them to your shopping cart. Once you have made your selection, click on "Check out" to complete your order. O...
Thu, 7 Mar, 2019 at 2:36 PM
I have received a discount code. How do I use it?
Once you entered the "Check Out" you will have the chance to enter your discount code in the empty "Discount Code" field. After clicking...
Thu, 7 Mar, 2019 at 2:36 PM
How long does the delivery usually take?
We ship our products directly from Germany. Depending on the destination country and the shipping method, delivery usually takes between 3 and 9 working day...
Thu, 7 Mar, 2019 at 2:36 PM
What should I do if the delivery is damaged or does not arrive?
If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: ...
Mon, 17 Feb, 2020 at 3:23 PM
I would like to return my article. What do I need to know?
If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, you can return it to us using the enclosed retu...
Thu, 12 Sep, 2019 at 9:31 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket