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硬件产品FAQ

如果货物损坏或没收到,我该怎么办?
如果您购买硬件货物的订单有任何问题,我们将立即帮助您。请通过以下电子邮件地址与我们联系:customercare@nero.com
星期二, 18 二月, 2020 at 11:25 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

    Download on App Store
    Download on Google Play
    Get it on Windows Store

How can I get help in other ways?

New support ticket