Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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硬件产品FAQ

订购流程是怎样的?
选择您所需的产品并将其添加到您的购物车中。一旦您做出选择,请点击 "结账 "来完成您的订单。一旦您输入了您的联系信息和送货地址,就可以进行发货。除非另有说明,否则我们将通过德国邮政免费为您运送货物。 在下一步,请输入您喜欢的付款方式。因此,我们将把您转到我们的支付服务PayPal。一旦支付...
星期一, 14 九月, 2020 at 1:54 PM
我已经收到了一个折扣代码。我如何使用它?
一旦您进入 "结账",您将有机会在 "折扣代码 "栏中输入您的折扣代码。点击 "应用 "后,折扣码将被兑换。折扣码不能叠加使用,每个订单只能使用一个折扣码。
星期一, 14 九月, 2020 at 1:22 PM
送货一般需要多长时间?
我们的产品直接从德国发货。根据目的地国家和运输方式的不同,通常需要3到9个工作日才能发货。
星期一, 14 九月, 2020 at 1:19 PM
如果货物损坏或没收到,我该怎么办?
如果您购买硬件货物的订单有任何问题,我们将立即帮助您。请通过以下电子邮件地址与我们联系:customercare@nero.com
星期二, 18 二月, 2020 at 11:25 AM
我想退稿。我需要知道什么?
如果与预期相反,您对商品不满意或在运输过程中损坏,您可以使用所附的退货单将商品退回给我们。在退回商品时,请同时说明商品是否损坏,您是否需要更换,或者您是否需要整个订单(包括软件)的退款。 请注意,如果用普通邮票或押金信寄送,退货可以得到最快的处理。
星期一, 14 九月, 2020 at 1:14 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

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