After log in to Nero myAccount

1. click on the Ref Number. 

2. In the left sidebar, click button of the Request refund.  

3. Select the refund reason and enter a comment, click the REQUEST REFUND button to submit your request. 

4. For more information, please visit How long does the refund process take.
Note：Nero offers a 30-day money-back guarantee. However, this does not apply if monthly AI product subscription credits have already been used. Once your subscription has been activated and Nero Credits have been used, a refund is no longer available.