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Modified on: Wed, 1 Apr, 2026 at 1:57 PM
After log in to Nero myAccount
1. click on the Ref Number.
2. In the left sidebar, click button of the Request refund.
3. Select the refund reason and enter a comment, click the REQUEST REFUND button to submit your request.
4. For more information, please visit How long does the refund process take.
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Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
