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Refunds for purchases made on the Nero Official Store www.nero.com

Modified on: Thu, 24 Sep, 2026 at 2:19 PM

1. Access your Nero Account (https://login.nero.com/oauth/profile/subscriptions-and-plans/desktop-products) and find your order.

2. click on the Ref Number.

3. In the left sidebar, click button of the Request refund.

4. Select the refund reason and enter a comment, click the REQUEST REFUND button to submit your request.

5. For more information, please visit How long does the refund process take.
Note：Nero offers a 30-day money-back guarantee. However, this does not apply if monthly AI product subscription credits have already been used. Once your subscription has been activated and Nero Credits have been used, a refund is no longer available.

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Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.