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Gracenote is not working.

Modified on: Wed, 26 Mar, 2025 at 4:32 AM

1. Please make sure that gracenote is enabled. You can enable it in menu "File->Options->Database", checked option "Enable access to Gracenote online database"

2. Please make sure that your network is workable. And http://www.gracenote.com/ is accessable.

3. Try another audio CD with fewer tracks or tracks from the same album. This way, the gracenote information for your audio CD will be more likely to be retrieved.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.