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Note:
Due to the current situation there may be delays in shipping.
Modified on: Fri, 10 May, 2019 at 3:54 PM
1.You can upload NeroSupport.cab to any cloud and share the link to us.
2.You can change to another email and send us the NeroSupport.cab file . (don't forget to include the email history to make us understand the problem in a new support ticket )
3.You can also change the file extension of NeroSupport.cab to NeroSupport.txt as attachment. Some email clients block the .cab file (e.g. Google Mail).
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Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:
Cleverbridge-URL
You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database
Nero KnowHow is the support app for the latest Nero products.
