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Due to the current situation there may be delays in shipping.

What should I do when having problems to send NeroSupport.cab or other log files to Nero(feedback@nero.com)?

Created by: Lindsay Chen

Modified on: Fri, 10 May, 2019 at 3:54 PM

1.You can upload NeroSupport.cab to any cloud and share the link to us.

2.You can change to another email and send us the NeroSupport.cab file . (don't forget to include the email history to make us understand the problem in a new support ticket )

3.You can also change the file extension of NeroSupport.cab to NeroSupport.txt as attachment. Some email clients block the .cab file (e.g. Google Mail).

Lindsay is the author of this solution article.

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