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How long does the delivery usually take?

Modified on: Fri, 24 Apr, 2026 at 3:33 PM

We ship our products directly from Germany. Depending on the destination country and the shipping method, delivery usually takes between 3 weeks.

If three weeks have passed and you still have not received the product, please contact Nero Support Team feedback@nero.com.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.