Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Solution home How the order process works

After Sale

How long does the hardware delivery usually take?
We ship our products directly from our office in Germany. Depending on the destination country, delivery may take up to 3 to 4 weeks.   If you have not ...
Wed, 29 Apr, 2026 at 11:00 AM
What should I do if the delivery is damaged or does not arrive?
If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: feedback@nero.com 
Wed, 11 Mar, 2026 at 2:19 PM
I would like to return my article. What do I need to know?
If, contrary to expectations, you are not satisfied with the item or if it has been damaged during shipping, please contact feedback@nero.com.
Fri, 15 May, 2026 at 5:14 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket