Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Nero Start & Account

I bought Nero and got the 32-bit Activation code. How can I unlock my product for the first time?
This article is a guide for the first usage of an activation code. If you have ever activated your activation code and now re-install Nero software, please ...
Wed, 11 Aug, 2021 at 9:43 AM
I have paid for Nero but why my Nero Platinum shows as Trial?
In Nero Start, have you logged in with your Nero Account correctly? If you bought Nero product via Nero.com, you need to log in with the email address whic...
Wed, 9 Jun, 2021 at 3:56 PM
Nero shows 'Non-Licensed Use' dialog. What should I do?
When you see below dialog, usually this is because there is an invalid serial number in your system. For example, if you have refund any product, the serial...
Thu, 25 Feb, 2021 at 4:02 AM
Nero Start shows message 'The activation code has been used before'
The 32-bit activation code is provided by 3rd party resellers or retailers of Nero.  The code could be used for unlocking Nero software and bundl...
Wed, 11 Aug, 2021 at 9:35 AM
Do I need to keep logging in Nero Account for using Nero 2020?
If you are running Nero Platinum 1-year subscription, you need to keep logging in your Nero Account in Nero Start in order to use your Nero applications and...
Fri, 15 Nov, 2019 at 9:26 AM
How to log out Nero Account in order to log in with another Account?
On the first startup of Nero Start, you may log in with some email address other than the one you entered during purchasing Nero software on Nero website. ...
Fri, 12 Jun, 2020 at 7:06 AM
Most Nero applications are greyed out in Nero Start. What can I do?
In Nero Start, if you see most Nero applications are greyed out, please try below steps: 1. Have you installed Nero software completely? Open Windows Co...
Thu, 24 Dec, 2020 at 6:12 AM
How to change password for my Nero Account?
After login with your Nero Account and initial password, you could change the password. 1. Click the third icon in the top right corner of Nero Start to go...
Fri, 22 Nov, 2019 at 6:32 AM
How can I get the latest updates for my Nero Products?
Available products: Nero Platinum Suite, Nero Platinum Suite 2021, Other Nero 2021 products     Checking for Online Updates will get the updates for  T...
Wed, 23 Sep, 2020 at 3:20 PM
What can I do if status is always "pending" or "downloading" in Updates Center
If the status of the application is always "downloading" or "pending" when updating the Nero application on the "Nero Start" -...
Fri, 13 Aug, 2021 at 7:32 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket