Nero Start & Account : Nero AG

Nero Start & Account

What can I do if Nero program shows 'Your product status can not be verified'

In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at lea...

Tue, 22 Dec, 2020 at 10:26 AM

Why does Nero Start show the “Repair Nero Product” screen and how to continue?

Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero prod...

Wed, 23 Sep, 2020 at 3:20 PM

How to fix error “Network or service is not available” in Nero Start

You can enjoy your benefits of your product or subscription after signing in to your Nero Account. If you are experiencing connectivity issues, however, the...

Tue, 7 Apr, 2020 at 11:36 AM

[Nero 2021]How to get the latest updates of my Nero Products in Nero Start

Released in Sep, 2020, the new Nero Start provides the function for online updating your Nero products. Checking for Online Updates will get the updates fo...

Thu, 17 Dec, 2020 at 9:11 AM

[Nero 2021]How to change my product in Nero Start

If you have multiple products in your Nero account (e.g. Nero Platinum 2021, Nero Platinum 2020, or Nero Platinum Suite), Nero Platinum Suite is usually the...

Thu, 28 Jan, 2021 at 7:15 AM

[Nero 2021]How to obtain products from VIP Store

VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase a...

Thu, 17 Dec, 2020 at 9:14 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.