Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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General questions about the installation

How to get Nero Platinum Suite 2024 updates installed form Nero Start in 3 steps
The latest Nero Platinum Suite 2024 is released now. Here are the 3-step brief instructions to get your latest Nero Platinum Suite 2024 updates installed f...
Mon, 30 Oct, 2023 at 4:52 AM
Installing Nero after buying it from the official website
After buying Nero from our website, you will get an automatic email with the order content and the installation guide. You will get the software download ...
Wed, 5 Jul, 2023 at 6:52 AM
How to activate a new activation code
If you have got a new activation code of Nero product, please log in your Nero account and add the code as the steps below: Open Nero Start and log in to ...
Wed, 5 Jul, 2023 at 10:16 AM
How to reinstall Nero when I get a new PC?
To reinstall your Nero product, please find your Nero version first. For Nero Platinum Suite subscriptions and Nero 2020 and later versions (managed by th...
Wed, 5 Jul, 2023 at 9:51 AM
How can I remove all traces of previous Nero programs?
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Thu, 9 Dec, 2021 at 6:55 AM
Download links of Nero program installers
We deliver online installers (the .exe file sized around 3MB) to customers to install the Nero Software. The advantage is whenever installing, the online in...
Wed, 6 Mar, 2024 at 3:12 AM
Do I need to uninstall older Nero versions before I install a new Nero product version?
Do I need to uninstall a previous Nero version to install the newer version? Generally, the answer is no.   Nero products work side by side, meaning that ...
Wed, 5 Jul, 2023 at 10:10 AM
How can I uninstall my Nero program under Windows 10?
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Thu, 6 Jun, 2019 at 10:47 AM
What is WiFi+Transfer?
WiFi+Transfer is a client which works with DriveSpan app(in mobile device). You could run DriveSpan app, control it to detects WiFi+Transfer on PC, connects...
Wed, 24 Feb, 2021 at 10:39 AM
Is Internet Connection Required?
The answer is Yes.  For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Tue, 11 Oct, 2022 at 7:42 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket