Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Everything about the serial number

Patent Activation explanation
Some Nero applications include certain features which are provided by third party suppliers. The implementation of these technologies enables Nero to be hig...
Fri, 23 Feb, 2024 at 6:22 AM
Why my serial number is shown as '-' in Nero Control Center
In our new Nero 2020(Nero Platinum Suite), we use account system to manage your products and serial numbers.  Your Nero Account consists of the email addre...
Sun, 22 Sep, 2019 at 7:52 AM
How to unlock Nero with the 8-bit code
The 8-bit code that comes from your order email is the initial password for your Nero account. After logging into the Nero account with your email address,...
Wed, 5 Jul, 2023 at 10:15 AM
Where to find the serial number on the latest Nero product
Thank you for choosing Nero software. Previously, when you bought Nero, you got a 32-bit code serial number. Now if you purchase new Nero software in Ne...
Fri, 20 May, 2022 at 1:14 PM
How to activate a Nero activation code (from Amazon or Computer Bild)
Glad to know that you have got a Nero activation code. We use the Nero accounting system to manage all Nero products and Nero product features. To use the ...
Thu, 31 Aug, 2023 at 6:58 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket