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What should I do when see the error message "0xc0000142"

Modified on: Thu, 3 Mar, 2022 at 4:20 AM

This error occurs in your Nero Score application because your machine's hardware configuration is too low, which prevents the software from running normally.

We recommend running at:

- Windows® 10 64-Bit, Windows® 11 64 bit operating system required

- 6th or later generation Intel® Core™ processors or Intel® Xeon® processors (formerly Skylake)

- Intel® Pentium® or Celeron® Processor (formerly Apollo Lake) with Intel® HD Graphics® Processor

- Intel® Atom® processor with Intel® SSE4.2 support

You can consider updating some hardware for your computer, such as Processor, Graphic card and so on.

In addition, you can take a look at the scores evaluated by other people for their machines on the Nero Score webpage to know about what kind of hardware other people use:

https://score.nero.com/score/

If you have any question, please feel free to contact us!

Thanks for your supporting of Nero!

Nero Support Team

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.