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I have paid for Nero but why my Nero Platinum shows as Trial?

Modified on: Wed, 5 Jul, 2023 at 10:16 AM

If you have paid for Nero but still get messages such as trial or expired, please check the below aspects:

Check the email address of your Nero account, and make sure that you have login to your Nero account with the correct email address.
Check the default products of your Nero Start, and switch on the activated product as your default product in Nero Start.

Check out details from Nero KnowHow.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.