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What should I do if the delivery is damaged or does not arrive?

Modified on: Wed, 11 Mar, 2026 at 2:19 PM

If there are any problems with your order, we will help you immediately. Please contact us by e-mail at the following e-mail address: feedback@nero.com

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.