Nero Support

今天我们能为您做些什么？

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

解决方案首页 Orders & Order Management

After Sale

送货一般需要多长时间？
我们的产品直接从德国发货。根据目的地国家和运输方式的不同，通常需要3到9个工作日才能发货。
星期一, 14 九月, 2020 在 1:19 PM
如果货物损坏或没收到，我该怎么办？
如果您购买硬件货物的订单有任何问题，我们将立即帮助您。请通过以下电子邮件地址与我们联系：feedback@nero.com
星期三, 11 三月, 2026 在 2:19 PM
我想退稿。我需要知道什么？
如果与预期相反，您对商品不满意或在运输过程中损坏，您可以使用所附的退货单将商品退回给我们。在退回商品时，请同时说明商品是否损坏，您是否需要更换，或者您是否需要整个订单（包括软件）的退款。 请注意，如果用普通邮票或押金信寄送，退货可以得到最快的处理。
星期一, 14 九月, 2020 在 1:14 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket