Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

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Subscription

How to cancel my Nero Platinum subscription

There are two methods to cancel subscription. Method 1: Cancel subscription from Nero Start: 1. Open Nero Start and click the Account Settings butto...

Fri, 21 Nov, 2025 at 4:38 PM

How to cancel subscription of Microsoft Store application

For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...

Mon, 11 Mar, 2024 at 4:24 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket