Subscription : Nero AG

Subscription

How to cancel my Nero Platinum subscription

After log in to Nero myAccount, find Cancel Subscription and click on this botton.

Mon, 1 Dec, 2025 at 5:09 PM

How to cancel subscription of Microsoft Store application

For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...

Mon, 11 Mar, 2024 at 4:24 AM

How to uncheck automatic billing/renewal of my subscription

Automatic billing / renewal is controlled by one checkbox in Nero myAccount. 1. After log in to Nero myAccount, Click on link “Update payment metho...

Tue, 23 Dec, 2025 at 12:36 PM

How can I get the invoice?

After log in to Nero myAccount, click on Ref Number. In the left sidebar, click button of Download invoice.

Mon, 1 Dec, 2025 at 5:12 PM

Licensing Models for Nero Platinum Suite

Nero Platinum Suite is available on two different licensing models: The first model is a subscription. With the subscription, you purchase a 1 year lice...

Thu, 18 Dec, 2025 at 1:14 PM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Support

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Subscription

Other options

Request for order overview

Problems with older Nero application

Report problems in the Nero software

Help via mobile application

How can I get help in other ways?