Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Subscription

How to cancel my Nero Platinum subscription

After log in to Nero myAccount, find Cancel Subscription and click on this botton.

Mon, 1 Dec, 2025 at 5:09 PM

How to cancel subscription of Microsoft Store application

For the applications installed from Microsoft Store, e.g. Nero DVD Player, the purchase and subscription are managed by Microsoft Store. To cancel a M...

Mon, 11 Mar, 2024 at 4:24 AM

How to enable or stop automatic subscription renewal

After log in to Nero myAccount, Click on Update payment method. With Enable automatic subscription renewal for Enable, check means enable, uncheck m...

Mon, 1 Dec, 2025 at 5:10 PM

How can I get the invoice?

After log in to Nero myAccount, click on Ref Number. In the left sidebar, click button of Download invoice.

Mon, 1 Dec, 2025 at 5:12 PM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket