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Modified on: Thu, 17 Sep, 2026 at 12:09 PM
1. Access your Nero Account (https://login.nero.com/oauth/profile/subscriptions-and-plans/desktop-products) and sign in if prompted. Select the subscription and click Details.
2. Click Update payment method, which is displayed in blue text.
3. Uncheck the checkbox labelled Enable automatic subscription renewal in the pop-up window.
4. click the green UPDATE PAYMENT METHOD button to save the changes.
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Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
