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Modified on: Thu, 15 Jan, 2026 at 12:23 PM
1. After log in to Nero myAccount, click on link “Update payment method”. 
2. uncheck the checkbox labelled “Enable automatic subscription renewal”, this action means cancel subscription.
3. click button of “UPDATE PAYMENT METHOD” to save.
For customer from Germany, you can also find Cancel Subscription and click on this button.
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
