Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

Nero Sound Tools

‘’File write access is denied‘’ when click save in Nero WaveEditor
We have release a new version including the fix of a similar issue. Would you please make online update via Nero Control Center to check again? 1. Run Nero...
Wed, 27 Jan, 2021 at 7:50 AM
Record music from LP record or cassette
The Nero SoundTrax wizards allow you to record music from LP records and cassettes and burn it quickly and easily onto CD.  The following requirement...
Thu, 11 Mar, 2021 at 7:14 AM
NeroWaveEditor-Record device cannot be opened
1. Change to a workable input device in system settings->Sound. 2. Or try to change to a workable input device in Nero WaveEidtor from menu options-&g...
Thu, 2 Sep, 2021 at 3:23 AM
SoundTrax Manual Download link
Please download the zip file from to your local PC. Unzip and review the manual.
Mon, 1 Feb, 2021 at 3:34 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
To products »

Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
To support »

Nero Hardware
Discover practical and useful hardware gadgets
To hardware »

Online Shop
Click through our product range
To the shop »

Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
To downloads »

Discover our latest bargains
Discover bargains »

A partner you can rely on
Become a partner »