Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

What can I do if Nero WaveEditor/Nero SoundTrax shows 'cannot be verified' and can't start up

Modified on: Mon, 6 Nov, 2023 at 5:54 AM

If Nero WaveEditor/Nero SoundTrax cannot start and shows message like 'cannot be verified', it maybe caused by the installation was corrupt.

Please uninstall WaveEditor/Nero SoundTrax from the Control Panel or Nero Start firstly.

Then open Nero Start, log in with your account, and reinstall WaveEditor/Nero SoundTrax again from the home page or Update page.

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket