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Solution home Questions about Nero products

Nero MediaHome

Which music formats could I add album cover to
In Nero MediaHome, users could add album cover to music files. These formats are supported to be added cover: mp3, mpa, aiff, flac, etc. Other formats, e.g...
Mon, 31 May, 2021 at 10:38 AM
What should I do if MediaHome plays DVD or video files without image
If MediaHome plays your DVD or video files with audio only but no image, or the image flickers abnormally, please open MediaHome Options -> Video -> V...
Mon, 10 Oct, 2022 at 8:16 AM
What should I do if there is pixelated playback, black screen or A/V sync problem
When play video files or DVD, if there is pixelated playback, black screen or A/V sync problem, please go to MediaHome\Options\Video\Advanced Decoding, clic...
Tue, 22 Mar, 2022 at 6:33 AM
What should I do if the map is not displayed in Places
Nero MediaHome Map server was updated to require TLS 1.2 for connection. If TLS 1.2 is not enabled on your system, the connection to our Map server fails.  ...
Fri, 13 Oct, 2023 at 8:39 AM
How to fix DVD playback issues on PC/Laptop
Please take a look at the below link, change the setting, then restart MediaHome and try again: What should I do if there is pixelated playback, black scre...
Tue, 16 Jan, 2024 at 4:15 AM
How to get song info and change album cover
Select the songs and click "Get Song Information" will get info from gracenote: If some info cannot be got from gracenote, e.g. album cov...
Thu, 9 May, 2024 at 7:45 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket