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What should I do if there is pixelated playback, black screen or A/V sync problem

Modified on: Tue, 22 Mar, 2022 at 6:33 AM

When play video files or DVD, if there is pixelated playback, black screen or A/V sync problem, please go to MediaHome\Options\Video\Advanced Decoding, click the "Activate" button to activate it, then play again.

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.