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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Solution home Questions about Nero products

Nero Video

How to set duration of pictures and delete gaps in timeline
1. Open Nero Video 2. Enter into "Make Express Movie" 3. Drag pictures into the timeline 4. Select all pictures, right-click "Set Duration...
Fri, 6 Sep, 2024 at 9:05 AM
How to Change the Temporary File Path of Nero Video
When exporting videos and burning discs, Nero Video first saves the output files in a temp folder.  The default temp file folder is in C drive. The temp fi...
Mon, 11 Nov, 2024 at 7:09 AM
How to Customize 1-Click Video Story Preset?
If you would like to change the default theme of 1-Click Video Story, in "Themes" dialog, select your favorite theme, enable "Make this your ...
Mon, 11 Nov, 2024 at 7:17 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket