Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

What should I do if the recorded video from Recode Stick has no sound?

Modified on: Fri, 11 Apr, 2025 at 9:15 AM

Check microphone settings:
- Go to Settings > Sound on your computer.
- Under Input, select "Microphone (2- AV TO USB2.0)".
- Test the microphone to ensure it’s working properly.

2. Reinstall the audio driver (if microphone fails):

Open Device Manager (Computer Management > System Tools > Device Manager).
Expand "Sound, video and game controllers".
Right-click "AV TO USB2.0" and select Uninstall device.
Click "Action" > "Scan for hardware changes" to reinstall the driver automatically.

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.