Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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My Nero Account

我是否需要繼續登錄Nero帳戶才能使用Nero 2020?
如果您正在運行Nero Platinum一年期訂閱,則需要在Nero Start中繼續登錄Nero帳戶,以便安全可靠地使用Nero應用程序和服務。 如果您的Nero帳戶已在Nero Start中註銷,則Nero應用程序將無法訪問。
星期四, 19 十二月, 2019 於 7:46 AM
如何更改我的Nero帳戶的密碼?
使用Nero帳戶和初始密碼登錄後,可以更改密碼。 1.單擊Nero Start右上角的第三個圖標,轉到“帳戶設置”。 2.轉到更改密碼選項卡。 在此輸入初始密碼和新密碼。 3.單擊更新密碼按鈕,您的密碼將被更新。
星期四, 19 十二月, 2019 於 8:11 AM
我已經為Nero付款,但是為什麼我的Nero Platinum顯示為Trial?
在Nero Start中,您是否已正確使用Nero帳戶登錄? 如果您通過Nero.com購買了Nero產品,則需要使用在購買過程中輸入的電子郵件地址登錄。 如果使用其他電子郵件登錄,則無法解鎖Nero產品。 請參閱以下文章的登錄方法:http://support.nero.com/en/support/sol...
星期四, 10 六月, 2021 於 10:36 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket