Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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My Nero Account

保持登录Nero帐户才能使用Nero Platinum
对于购买的是Nero Platinum订阅版的用户,是需要保持Nero Account登录着,才能使用Nero Platinum。 如果登出的话,那么会变成试用版,没法正常使用。  
星期三, 11 三月, 2026 在 1:46 PM
如何更改我的Nero帐户的密码?
使用Nero帐户和初始密码登录后,可以更改密码。 1.单击Nero Start右上角的第三个图标,转到“帐户设置”。 2.转到更改密码选项卡。 在此输入初始密码和新密码。 3.单击更新密码按钮,您的密码将被更新。
星期四, 19 十二月, 2019 在 8:09 AM
我已经为Nero付款,但是为什么我的Nero Platinum显示为Trial?
在Nero Start中,您是否已正确使用Nero帐户登录? 如果您通过Nero.com购买了Nero产品,则需要使用在购买过程中输入的电子邮件地址登录。 如果使用其他电子邮件登录,则无法解锁Nero产品。 请参阅以下文章的登录方法:http://support.nero.com/en/support/sol...
星期四, 10 六月, 2021 在 10:35 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket