Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home How to get Nero installed & started

Uninstall

How can I uninstall my Nero program under Windows 10?
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Fri, 24 Apr, 2026 at 3:21 PM
How can I remove all traces of previous Nero programs?
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Fri, 24 Apr, 2026 at 3:22 PM
Do I need to uninstall older Nero versions before I install a new Nero product version?
Do I need to uninstall a previous Nero version to install the newer version? Generally, the answer is no.   Nero products work side by side, meaning that ...
Fri, 24 Apr, 2026 at 3:22 PM
[Nero 2020]How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Thu, 31 Dec, 2020 at 3:22 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket