General questions about the installation
After buying Nero from our website, you will get an automatic email with the order content and the installation guide. You will get the software download ...
Wed, 5 Jul, 2023 at 6:52 AM
If you have got a new activation code of Nero product, please log in your Nero account and add the code as the steps below: Open Nero Start and log in to ...
Wed, 5 Jul, 2023 at 10:16 AM
To reinstall your Nero product, please find your Nero version first. For Nero Platinum Suite subscriptions and Nero 2020 and later versions (managed by th...
Wed, 5 Jul, 2023 at 9:51 AM
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Thu, 9 Dec, 2021 at 6:55 AM
We deliver online installers (the .exe file sized around 3MB) to customers to install the Nero Software. The advantage is whenever installing, the online in...
Tue, 11 Mar, 2025 at 9:39 AM
Do I need to uninstall a previous Nero version to install the newer version? Generally, the answer is no. Nero products work side by side, meaning that ...
Wed, 5 Jul, 2023 at 10:10 AM
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Thu, 6 Jun, 2019 at 10:47 AM
WiFi+Transfer is a client which works with DriveSpan app(in mobile device). You could run DriveSpan app, control it to detects WiFi+Transfer on PC, connects...
Wed, 24 Feb, 2021 at 10:39 AM
The answer is Yes. For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Tue, 11 Oct, 2022 at 7:42 AM
There are several types of Nero program installers. A: Core installer If you are running a Nero Core installer, you are not allowed to change the insta...
Fri, 20 Jan, 2023 at 3:09 AM
