Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Payment & Billing

How do I pay?
Currently we offer our customers a 1-year license for the Nero Platinum Suite. This means that the purchase amount will be debited from your bank account at...
Thu, 7 Mar, 2019 at 2:34 PM
Which payment methods can I use?
When you purchase the Nero Platinum Suite, the same payment options are available to you as for a one-time purchase. You can pay via  PayPal credit ca...
Tue, 23 Dec, 2025 at 3:02 PM
How to change the payment method
What payment methods can be used? PayPal credit card direct debit instant bank transfer How to change the payment method: Open Nero Start To op...
Wed, 17 Dec, 2025 at 2:36 PM
I have received a discount code. How do I use it?
Once you entered the "Check Out" you will have the chance to enter your discount code in the empty "Discount Code" field. After clicking...
Thu, 7 Mar, 2019 at 2:36 PM
How to Update My Bank Account Information
Order and payments information is supported by our partner 2Checkout. If you would like to change your bank account information, please send an email direct...
Tue, 23 Dec, 2025 at 3:09 PM
Is a Nero Platinum on eBay (or similar) for less than 10 US$ legitimate?
There are, of course, legitimate sales of Nero products on eBay and similar platforms. Many of our official re-sellers are selling the box product there and...
Thu, 27 Jun, 2019 at 9:44 AM
How to update the address for billing and delivery
To update the personal address for billing and delivery, please contact 2Checkout with your profile information and order reference number: Phone:www.2co.c...
Tue, 23 Dec, 2025 at 2:54 PM
Pay with SEPA
Yes you may also choose the SEPA payment method.
Tue, 23 Dec, 2025 at 3:11 PM
How to delete my credit card information?
Order and payments information is supported by our partner 2Checkout. If you would like to delete your credit card information, please send an email direc...
Tue, 23 Dec, 2025 at 3:09 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket