Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Solutions to older Nero products

What is new in Nero Platinum 2019?
NEW: ‘DriveSpan App’ Nero 2019 lets users easily merge and consolidate all of their media and data located on mobile devices, on external hard discs and st...
Thu, 7 Mar, 2019 at 11:33 AM
How do I add a serial number to Nero on my PC?
If you have a Nero trial version installed on your computer: There is no need to go through the installation again, you can add your original Nero serial n...
Fri, 10 May, 2019 at 4:01 PM
Supported audio/video codecs in Nero Platinum (playback/decoding)
Nero Video, Nero MediaHome, Nero Recode, Nero Disc to device in the most current Nero Platinum support the decoding of the following video codecs (either vi...
Mon, 11 Jan, 2021 at 4:50 AM
[Nero 2019]How many PCs can I install my version of Nero on?
To use your Nero software after installation, you must activate it with your serial number. A serial number cannot be used on more than one computer, it onl...
Fri, 15 Nov, 2019 at 9:22 AM
What's new in Nero Start?
NEW: User Interface   With the brand new Nero Start application, Nero Platinum Suite users can work much easier with their new product and get the results...
Wed, 18 Sep, 2019 at 3:31 AM
Recorder not found on Windows 10
The issue maybe caused by Windows 10's ransomware protection. To solve the problem, please follow the steps below:  Open the Start menu. Click/...
Wed, 18 Sep, 2019 at 2:07 PM
64-Bit support
Most commonly used PC's today run a 64-Bit Windows on a 64-Bit CPU. However, most of the software provided is still 32-Bit. So is the Nero Suite. Micros...
Tue, 23 Jul, 2019 at 8:26 AM
Nero Blu-Ray Player (discontinued)
Nero Blu-Ray Player is an Blu-Ray disc playback application from Nero. It was discontinued with Nero 2016. The latest available version is 12.2.21048  from ...
Tue, 23 Jul, 2019 at 11:22 AM
Windows N support
Microsoft distributes special “N” editions of Windows in Europe. These are the same as the standard editions of Windows, except they don’t include Windows M...
Tue, 3 Sep, 2019 at 6:16 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket