Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

Nero BackItUp

How to restore via nbi or nba files
Please do it as the following steps: 1. Please copy all your backups data to the another computer. 2. Open Nero BackItUp. 3. Open the backup folder, f...
Tue, 18 Jan, 2022 at 6:27 AM
How to back up files to DVD
Please do it as the following steps: Clicking ‘+ Add Backup’. Select the   ‘Local Snapshot’, clicking ‘Next’. Clicking ‘Unselect All’. Go to ‘Customize...
Tue, 18 Jan, 2022 at 6:31 AM
How to extract files from the disc backup if you cannot restore them via Nero BackItUp
If Nero BackItUp doesn't work correctly to restore your DVDs, you can manually find out your source files. Find out all ".nba" files from y...
Fri, 10 Jun, 2022 at 9:50 AM
How to restart BackItUp service
Please do it with the following steps: Right click on  ‘My Computer’ and select ‘Manage’. Then click ‘Services and Applications’, click ‘Services’. Foun...
Tue, 18 Jan, 2022 at 6:44 AM
How to create daily backup
Please do it as following steps: Clicking ‘+ Add Backup’. Select the ‘Local Copy’ or ‘Local Snapshot’,clicking ‘Next’. Clicking ‘Unselect All’. Go to ‘...
Tue, 18 Jan, 2022 at 6:50 AM
What should I do if QR code cannot be shown
Could you please double confirm the following information? 1. Make the computer and device in the same Wi-Fi network. 2. Disable the Windows firewall. ...
Tue, 18 Jan, 2022 at 6:55 AM
What should I do if I cannot browse out old backup
Please make sure you have put the old backup files to the same disk (same drive letter) when you did the backup.  For example, if you backed up your files ...
Tue, 18 Jan, 2022 at 8:26 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket