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Nero BackItUp

How to restore via nbi or nba files
Please do it as the following steps: 1. Please copy all your backups data to the another computer. 2. Open Nero BackItUp. 3. Open the backup folder, f...
Tue, 18 Jan, 2022 at 6:27 AM
How to back up files to DVD
Please do it as the following steps: Clicking ‘+ Add Backup’. Select the   ‘Local Snapshot’, clicking ‘Next’. Clicking ‘Unselect All’. Go to ‘Customize...
Tue, 18 Jan, 2022 at 6:31 AM
How to extract files from the disc backup if you cannot restore them via Nero BackItUp
If Nero BackItUp doesn't work correctly to restore your DVDs, you can manually find out your source files. Find out all ".nba" files from yo...
Fri, 10 Jun, 2022 at 9:50 AM
How to restart BackItUp service
Please do it with the following steps: Right click on  ‘My Computer’ and select ‘Manage’. Then click ‘Services and Applications’, click ‘Services’. Foun...
Tue, 18 Jan, 2022 at 6:44 AM
How to create daily backup
Please do it as following steps: Clicking ‘+ Add Backup’. Select the ‘Local Copy’ or ‘Local Snapshot’,clicking ‘Next’. Clicking ‘Unselect All’. Go to ‘...
Tue, 18 Jan, 2022 at 6:50 AM
What should I do if QR code cannot be shown
Could you please double confirm the following information? 1. Make the computer and device in the same Wi-Fi network. 2. Disable the Windows firewall. ...
Tue, 18 Jan, 2022 at 6:55 AM
What should I do if I cannot browse out old backup
Please make sure you have put the old backup files to the same disk (same drive letter) when you did the backup.  For example, if you backed up your files ...
Tue, 18 Jan, 2022 at 8:26 AM
How to Back up Hidden Folders
Nero BackItUp doesn't support backup hidden folders. You need to disable the hidden attribute of the folder first. 1. Open the folder Properties window...
Sun, 8 Jan, 2023 at 11:26 AM
What can I do with the previous Nero drive backup files(*.nda)?
         Thanks for contacting the Nero Support Center.          Nero drive backup stored your entire hard disk information, which was a snapshot of you...
Thu, 14 Dec, 2023 at 7:08 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket