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Modified on: Thu, 5 Feb, 2026 at 7:34 AM
If you need to:
Transfer your Nero products to a new email address.
Merge products from two Nero accounts.
Correct the email used for a purchase.
You can do so by updating your Nero Account email address. Click here to get the detailed instructions from Nero KnowHow.
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Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
