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How to Install Nero software after I buy it in Nero.com? Learn more »

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Nero Start shows message 'The activation code has been used before'

Modified on: Wed, 11 Aug, 2021 at 9:35 AM

The 32-bit activation code is provided by 3rd party resellers or retailers of Nero.

The code could be used for unlocking Nero software and bundling the software with the logged in Nero Account. See this article: https://support.nero.com/en/support/solutions/articles/44001820157-i-have-bought-nero-and-got-the-32-bit-activation-code-how-can-i-unlock-my-product-after-installation-

Once the code is used, the Nero software is bundled with the Nero Account. The activation code could not be used anymore.

After reinstalling Nero software, you only have to log in your Nero Account to unlock the software.

You don't need to enter the activation code anymore.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket