Nero Support


Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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安装完成后,我在桌面上找不到Nero。 如何创建Nero快捷方式
通常,在安装Nero产品时,应在您的桌面上自动创建桌面图标。 如果这不会自动发生,则可以使用以下选项之一创建桌面图标: 选项1: 步骤1: 单击开始菜单。 步骤2: 在屏幕上找到要链接的程序。 步骤3: 将程序图标拖到桌面上的可用空间。 结果: ...
星期四, 19 十二月, 2019 在 10:48 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket