Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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General questions about the installation

[Nero 2021] Is Internet Connection Required?
The answer is Yes.  For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Wed, 20 Apr, 2022 at 12:12 PM
[Nero 2021] Customizing installation settings in Nero 2021 installer
If you place order for Nero 2021 Platinum or Nero subscription Platinum versions, you will get a full offline installer.  The installer allows you to cu...
Fri, 3 Jun, 2022 at 12:23 PM
[Nero 2021] How to change the Language of Nero programs?
Started from Nero version 2021, we move all functions of Nero Control Center to Nero Start. So you won't find Nero Control Center any more after instal...
Tue, 29 Jun, 2021 at 1:46 PM
[Nero 2020]How to customize installation settings
When installing Nero software, you could customize the installation location and installed applications. Follow the steps below if you are running a stu...
Fri, 3 Jun, 2022 at 2:09 PM
[Nero 2020] How to change the language of Nero software
Nero ControlCenter controls the displaying language of Nero software.   Follow below steps to change the language: Run Nero ControlCenter from Nero ...
Fri, 3 Jun, 2022 at 2:58 PM
[Nero 2020]How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Thu, 31 Dec, 2020 at 3:22 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket