Nero Support

¿Cómo podemos ayudarte?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Download Nero

Enlaces de descarga de los instaladores del programa Nero

Entregamos instaladores en línea (el archivo.exe con un tamaño aproximado de 3MB) a los clientes para que instalen el software de Nero. La ventaja es que ca...

Mar, 11 Mar, 2025 a 10:15 A. M.

Mi suscripción se ha renovado, ¿dónde está el enlace de descarga?

Una vez renovada correctamente tu suscripción, no es necesario descargar una nueva versión ni realizar una nueva instalación. Ya no enviamos descargas de s...

Mar, 24 Mar, 2026 a 3:03 P. M.

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket