Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Solution home How to get Nero installed & started

Download Nero

Download links of Nero program installers
We deliver online installers (the .exe file sized around 3MB) to customers to install the Nero Software. The advantage is whenever installing, the online in...
Fri, 6 Nov, 2026 at 6:42 AM
My subscription is renewed or upgraded , where is the download link or activation code?
Your subscription is managed through an account-based system linked to your registered email address. Once your subscription has been successf...
Tue, 3 Nov, 2026 at 6:03 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket