Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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3rd Party Programs

How to Install and Activate Ashampoo programs
If you have already installed the Ashampoo app and are logged in with your account, skip to step 7. Please note: Download and install the software using th...
Fri, 20 Mar, 2026 at 11:55 AM
How to change language of OnlineTV
To change the language in OnlineTV, follow these steps:  Click the flag icon in the top right corner. A "Select Language" dialog box will appe...
Tue, 10 Mar, 2026 at 9:03 AM
How to Activate Steganos Password Manager 22 with My Serial Key
In Christmas Bundle, one of our partner's program is Steganos Password Manager 22. In your order information email, you get the serial key of your Stega...
Wed, 11 Mar, 2026 at 1:38 PM
OnlineTV Android Download Link
For the users who have bought OnlineTV 20 Windows version, you can download Android version from these links: 32 bit: https://es2g.de/otvA32 64 bit: htt...
Fri, 13 Mar, 2026 at 7:48 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket