Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Installation

Installing Nero after buying it from the official website
After buying Nero from our website, you will get an automatic email with the order content and the installation guide. You will get the software download ...
Wed, 5 Jul, 2023 at 6:52 AM
How to Customize Installation Path and Settings
There are several types of Nero program installers. A: Core installer If you are running a Nero Core installer, you are not allowed to change the insta...
Fri, 20 Jan, 2023 at 3:09 AM
Is Internet Connection Required?
The answer is Yes.  For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Tue, 11 Oct, 2022 at 7:42 AM
[Nero 2020]How to customize installation settings
When installing Nero software, you could customize the installation location and installed applications. Follow the steps below if you are running a stu...
Fri, 3 Jun, 2022 at 2:09 PM
I could not find Nero on my desktop after installing finishes. How to create Nero shortcut
Usually, when installing Nero products, the desktop icon should be automatically created on your desktop. If this does not happen automatically, you can...
Fri, 13 Jun, 2025 at 11:18 AM
How to install Nero Platinum Suite 2024 Unlimited version from the zipped full installer
        If you have the latest Nero Platinum Suite 2024 Unlimited version activated on your Nero account with your email, all the product features will be a...
Mon, 30 Oct, 2023 at 4:40 AM
How to create a Nero shortcut after the installation
Nero Start creates a desktop shortcut for itself on the first start. If you don't find a shortcut, follow the following steps: Click on your Window...
Mon, 24 Nov, 2025 at 1:05 PM
How to Install Nero Video 2024
If you placed order for purchasing Nero Video 2024 on Nero official online shop, please follow up below steps  to install and active.   1.Download and Ins...
Wed, 15 Nov, 2023 at 3:41 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket