Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Nero AI Photo Tagger

What should I do if the app tells me that Nero AI Photo Tagger is not available?
If you experience this problem, it is basically caused by two main reasons: Nero AI Photo Tagger is not allowed for your product. Nero AI Photo Tagger is...
Wed, 23 Sep, 2020 at 3:20 PM
What is 'Beta' in Nero AI Photo Tagger?
What is the Nero AI Photo Tagger Beta version? The Nero AI Photo Tagger Beta lets users try out pre-release features. The feedback you provide on quality...
Tue, 17 Nov, 2020 at 10:54 AM
How to use AI tags to organize my photos?
Note:  You'll find further information about how to recognize an dsort your images under following link: Automatically recognizing images Now, a...
Fri, 6 May, 2022 at 12:08 PM
System requirements for running Nero AI Photo Tagger
Maybe your system is not able to run Nero AI Photo Tagger correctly.  We recommend running at: -    Windows® 10 64-bit operating systems  -    6th to ...
Thu, 25 Mar, 2021 at 3:42 PM
How to search text from pictures in Nero AI Photo Tagger
If you want to search some text from pictures, Nero AI Photo Tagger could help you do this. 1. Select a folder or some folders which you want to search ...
Wed, 18 Nov, 2020 at 10:37 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket