Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Nero Mobile Apps

What is ‘DriveSpan App’ and what can it do for me?
Via ‘DriveSpan App’ in combination with your Nero Suite product (Nero Platinum 2019 or Nero Standard 2019 and later) you can easily merge and consolidate al...
Thu, 7 Mar, 2019 at 11:36 AM
How to enable flash on my Android camera
You'll find further information about how to enable flash on your Andorid camera under following link: Enabling flash on Android cameras
Fri, 6 May, 2022 at 12:18 PM
How to restore the subscription of Lens?
1. Go to the Settings page. Click the 'Subscribe for PRO' banner.  2. Click the Restore button on the right top corner of the 'Subscribe for ...
Wed, 19 Apr, 2023 at 9:01 AM
How to activate Nero Lens Pro with an activation code
If you have an activation code of Nero Lens Pro, usually provided by magzines, please activate the Lens subscription by following the steps below. 1. Start...
Mon, 16 Oct, 2023 at 7:49 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket