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Modified on: Tue, 16 Dec, 2025 at 4:35 PM
Of course, you may request a refund through Nero myAccount.
However, if you purchased the same subscription twice, you will find that the subscription periods do not overlap. Instead, the valid subscription period has been extended by two years accordingly.
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Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
