Our payment partner, 2Checkout (Verifone) will review your eligibility for a refund and process it as quickly as possible.
You are entitled to a 30-day trial with an unconditional refund, except for monthly AI product credits that have already been used.
Once approved, the amount will be credited to your account within a few business days, depending on your issuing bank.
Please note that for payments made via Direct Debit, the refund will take longer than usual. The refund period is determined by our payment service provider, 2Checkout (Verifone), and we have no influence over it. In the case of a Direct Debit payment, the refund will be proceeded within 6 weeks from the payment date.
For more information, please follow the link below:
https://www.2checkout.com/legal/refund/
You can contact our payment service provider, 2checkout (Verifone), directly via the links below
Phone: https://www.2co.com/call-center-support.html
Email: support@2checkout.com
How long does the refund process take?
Modified on: Wed, 25 Mar, 2026 at 2:58 PM
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