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What to do if I never get a response from Nero Support

Modified on: Fri, 20 May, 2022 at 11:17 AM

By now Nero Support has received dozens of emails sent by customers from Outlook-email addresses.
When Nero Support replies to these email addresses, the email delivery always fails. This is a known issue of Outlook for Windows.

How to reach Nero for Outlook-users:

Refer to the workaround in below article:
https://support.office.com/en-us/article/outlook-com-email-account-appears-as-outlook-long-series-of-letters-and-numbers-outlook-com-in-outlook-for-windows-90ed7938-7f21-4cb5-a69d-a3b79ea4eafd?ui=en-US&rs=en-US&ad=US
Send your email to Nero Support.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

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Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.